Occupational Safety and Health Management Courses
(CFMGT)Conflict Management

Workplace conflicts and violent incidents harass employees and the management. It causes physical effects to employees and also the impact of the enterprise reputation and morale. Generally, employees and the management will find it difficulties to cope with the problem. In recent years, employees from different trades, for instances, service industry, health care industry, social service industry and those front-line public servants suffered from violent conflict with related people or the public while they are performing their duties. In this regard, occupational safety of those employees is being more and more concerned. This course aims to enable participant to understand the preventive measures, the necessary knowledge, strategy and skill to cope with workplace violence.

1.Trends of conflict cases analysis
2.Causes of workplace conflicts and violence
3.Strategies in preventing of workplace violence
4.Risk assessment
5.Strategies and technique in handling of risk
6.Cases studies
Duration (Hour): 6 hours
Instructor: Professional or OSHC Consultant
Language: Cantonese supplemented with Chinese notes
Prerequisites: General education with relevant working experience
Remark: ● Award of Certificate: 100% attendance and pass in end-of-course examination.
● Students who do not have sufficient attendance is not allowed to attend the examination.
● Students who are absent from the class, late or leave earlier for more than 30 minutes in class will be regarded as absent for that session.
Reserve online (If online enrollment quota is full or you would like to arrange in-house training course,
please contact 2311 3322/3106 2000.)
Course Code Original Fee
GCG Member Fee/
OSH Ambassador Fee
Venue Start Date
Class Date Time Apply individual
CFMGT/24/D 490 440 245 North Point 25/04/2024 25/04/2024 09:30-12:30 & 14:00-17:00
Online Quota Full
CFMGT/24/E 490 440 245 North Point 18/06/2024 18/06/2024 09:30-12:30 & 14:00-17:00